Peru Beyond
Booking & Cancellation Policy
Everything you need to know before booking your tour: deposits, payments, date changes and cancellation conditions.
Before you book
Book with full transparency
At Peru Beyond we want you to know exactly what to expect before confirming your trip. This page summarizes our booking, payment and cancellation conditions. For the complete legal detail, see our Terms & Conditions.
How booking works
- Send us your request via WhatsApp, email or the website form with the tour, dates and number of travelers.
- We will send you a personalized quote; our team will contact you within 48 hours to confirm availability.
- The booking is confirmed only after the deposit is paid and Peru Beyond issues a voucher or confirmation email.
Deposit and balance payment
- To confirm any booking, a minimum deposit of 30% of the total service value is required, plus any applicable bank or transfer fees.
- The remaining balance must be paid before the services begin, per the deadline agreed with our sales team.
- You have 48 hours from confirmation to raise any observations; after that period the service is considered accepted as is.
Payment methods
- Domestic and international bank transfers and cash deposits.
- Visa and Mastercard credit/debit cards (subject to international banking fees).
- Western Union or MoneyGram.
- All bank charges and financial intermediary fees are the client's responsibility.
Cancellation policy
- More than 70 days before the service start: 25% penalty of the program value.
- Between 70 and 45 days before the service start: 50% penalty of the program value.
- Within 45 days, or No Show: 100% penalty, with no right to a refund.
Rescheduling
- Rescheduling within 45 days of the service may be evaluated provided there is no outstanding balance, the provider allows it, and there is no rate difference.
- When a service is operated by a third party (airline, PeruRail, hotels, etc.) with stricter policies, that provider's conditions will prevail.
Refunds
- Approved refunds are processed within 30 to 120 business days, minus applicable administrative and banking fees.
Force majeure
- Peru Beyond is not responsible for cancellations or delays resulting from force majeure (strikes, road blockages, weather events, natural disasters, states of emergency).
- In these cases, we support the traveler in rescheduling affected services whenever possible.
This page summarizes the conditions applicable to most of our tours. Full legal detail, including conditions specific to each service type (train tickets, flights, lodging), is available in our Terms & Conditions.